Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Response Warranty

  • Our group of qualified professionals will try their best to reply to your advice tickets in about 1 hour. If, however, the situation you have come across demands help from the Admin =Team,= we’ll address the ticket to the administrator on duty and will write a comment to notify you.

  • Top quality support service
  • Professional Tech Assist Service

  • We provide you with 24x7x365 customer support through a super–fast ticket platform incorporated into your Control Panel. You may write to us at any time about any of the applications that come pre–installed on your virtual server, including the desired Linux OS version, the server management panel and our in–house created Web Site Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • In the Web Site Control Panel that is available 100% free with the virtual server, you can discover an informational Help section, incorporating all you should be aware of when organizing your internet sites and software. We have added a wide selection of how to reports and video guides that illustrate the basic site management tasks in an understandable fashion.