Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • You can find nearly all the answers to your questions in the intuitive Help Center incorporated into our Web Site Control Panel. It offers an ever–enlarging database with frequently asked questions and comprehensive educational articles contributed by our seasoned technical support staff.

  • Top quality support service
  • Instructional Videos

  • For those who wish to discover how to solve a typically encountered issue by watching an educational video, we’ve added a selection of video tutorials to our Web Site Control Panel. All the videos are concise and simple to follow. They offer you step–by–step presentations of various web site administration actions.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 customer care service and feature a sixty–minute support ticket response guarantee. Our practiced support engineers will be available 24 hours a day and will rectify any issue that you could possibly run into within maximum 60 minutes after the customer support ticket submission. In the majority of instances, an answer will be given to you within twenty minutes.