Client Support Channels
A One–Hour Support Ticket Response Time Guarantee
Each help request you send to us will be responded to within maximum 60 minutes. If for any reason whatsoever your support ticket or email requires additional assistance from a server administrator, we’ll forward it and leave a comment to notify you that your issue is being examined. If you take advantage of our Managed Services package, any of the tasks included there will be performed at a time that is convenient for you.
A Top–Notch Help Desk Support Service
We will be at your disposal 24x7 to answer any questions that you may have connected with our Web Site Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need help handling server administration procedures, you can order our Managed Services package, which includes backup hard drive space, weekly OS updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services
An Intuitive Help Area
Each dedicated server is equipped with our free–of–cost Web Site Control Panel, which features an in–depth knowledge base plus a set of step–by–step video tutorials. Whenever you require assistance with the Web Site Control Panel, just press the Help or Videos buttons located in the upper right corner.