The accessibility to the customer and tech support that a cloud hosting company provides will tell you a lot for the services which they supply too. If you're allowed to use only e-mail messages and / or tickets, you have most probably come across a reseller not the actual website hosting supplier. When this is the case, you will have to wait for a few days so as to have a problem resolved as the reseller may not be checking their communication regularly or they may have to get hold of the real website hosting company for extra assistance. When the provider offers you different means of communication with quick response time that are available at any time, they are most likely the top provider, not only a reseller. So you will benefit from timely assistance and high quality support because they'll have direct access to the servers where your account is. No matter what the issue - sales or technical, it is always much better to have the option to contact your hosting company directly via your preferred method of communication.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting
feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our services before you make a purchase or you're an existing customer and you have any kind of question or some problem, you'll be able to contact us any time, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more technical issues or any issues that require additional time to research and deal with. Unlike many other website hosting providers, our trouble tickets feature a warranted max response time of just one hour, thus regardless of what the trouble is, it'll be resolved timely and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you can benefit from our 24/7 technical support services even on official holidays. All your sites will be available constantly and so will we. With many different connection options, you are able to choose the most convenient method to contact us and find out about our solutions in case you do not have an account yet, or ask for assistance if you're already one of our customers. You'll be able to give us a call, start a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with 1-hour response time warranty, though it hardly ever takes more than 20 minutes to get assistance irrespective of the nature of the issue. Using our customer and technical support services, we are there for you when you need us, not a couple of days later.
24/7 Customer Support in VPS Servers
With our VPS servers
, you will not ever have to wait for more than one hour in order to receive assistance for any type of situation that you could encounter regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all the tickets which you open from your billing Control Panel or emails which you send to our technical support crew. In addition, we have local phone numbers in several countries around the globe plus a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the different means of communication, so whatever your question or issue is, there'll always be someone to help you in a timely manner. If you need help with third-party software, that you cannot deploy or which gives you problems, you will be able to reap the benefits of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Servers
When you buy a dedicated server
from our company, you're able to contact us at any time using several channels and the max time that you will need to wait for a response is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is accessible 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on your server. To get in touch with us about a technical issue, you will be able to open a ticket from the Help section of your billing Control Panel or you could send us an email message. If you have any common questions or you'd like to find out about our web hosting services before you order, you can also use our live chat or you can call one of the local phone numbers that we have in several countries around the globe. In case you'd like to receive help with third-party software that you are unable to install or manage effectively, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.