Though this is not the most importantfactor to recognize a dependable cloud hosting provider from a bad one and a reseller from a real supplier, having the option to call and speak with a live person is a sign that you aren't dealing with a one-person company and that you can get in touch with someone when you're looking for support. The telephone support for web hosting services may vary from basic to experienced, which means that the issues that can be resolved through a call vary based on the provider. Generally, these issues are simpler and include billing or 1st level tech issues because more difficult issues often need a support ticket where both you and the sysadmins can follow what is going on with a specific situation. Nevertheless, the option to phone call your supplier will save you considerable time and efforts for the countless small issues that will eventually show up when you manage your web hosting account.
Phone Support in Cloud Hosting
All of our cloud hosting plans include phone support 14 hrs a day even on official holidays, which means that if you do not have an account yet, you're able to call and learn more about our solutions or whether we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, Great Britain and Australia, so that you can call the number which is closer to you. In case you are an existing customer, we can assist you timely with any general and billing issues as well as with various technical matters in order to save you time and efforts - we are aware of the fact that sometimes it is much easier consult with a live person to get things done promptly. Of course, some issues cannot be resolved over the phone, so in such a case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we provide include live phone support for fourteen hours a day. In case you are not sure which package is suitable for your web sites, you want to learn more about the package's specifications or you'd like to have any other type of info about our solutions, you have the option to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our customer support agents will assist you. In case you already own an account, you are able to contact us about general and sales matters, although we're usually able to assist with a number of technical issues as well. For entirely tech problems you should use our integrated ticketing system where the communication between you and our tech support team will be in 1 place, which is the better option when your trouble requires extra time to be solved or it has to be escalated to our sysadmins.