If you ever have any enquiries with regard to your hosting package or if you encounter a problem with your websites, you’ll need to get in touch with the hosting company’s technical support team. It may not make any difference how quickly they’ll reply if you’ve got a query of a general nature, but an issue like a misapplied software app update, for example, may lead to your site becoming broken or unreachable on the web. And the longer you wait for the support team to help you out, the longer the site will be inoperative. In case you offer services or goods online, any outage will influence your website unfavorably and you can lose current or potential visitors. Lots of web hosting providers, particularly resellers, respond to tickets and emails within twenty four hours, but in the online realm that is much too long, since clients will scarcely ever come back to a site that’s not functioning properly for lengthy time intervals.
One-Hour Response Guarantee in Cloud Hosting
If you are using one of our cloud hosting and you’ve got an inquiry or experience an obstacle, you can contact us 24-7 by submitting a support ticket or by sending an email and we guarantee that you’ll get an answer in less than one hour. In case the issue can be resolved, we’ll do it before we respond, whilst if there’s something that you need to do on your end, we’ll give you all the needed details – what workable solutions to try, what settings to check, and so on. Normally, you’ll obtain a response within no more than half an hour, which implies that waiting for hours and hours on end or even for more than one day to receive help is something unthinkable. Our 1-hour response guarantee applies to any inquiry that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our truly fast support services. You’ll obtain a reply to any ticket posted via the hosting Control Panel or e-mail sent to our customer and technical support team in less than 60 minutes. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes substantially less time to examine and fix a problem. We’ll provide you with more information in case the solution entails something that needs to be done on your end. If you contact us during weekends or official holidays, the response time will be the same and considering the fact that our support team is on duty 24x7x365, you will obtain swift help for practically any general, technical or billing issue no matter what time of day or night it is.