If your web hosting company offers live chat support, you will be able to speak to a representative in real-time and learn useful information or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk with a live person is that you'll need just a computer with world wide web access, so you won't pay any charges in the event that you are in a different state or country. In addition, it is a lot easier to copy and paste details such as domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party on the telephone. The live chat is also a considerably faster option to contact your hosting provider's support crew in comparison to using a ticketing system. What's more, when some problem requires some more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, so that you won't lose time - something that's not possible if you are on the phone.