If your web hosting company offers live chat support, you will be able to speak to a representative in real-time and learn useful information or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk with a live person is that you'll need just a computer with world wide web access, so you won't pay any charges in the event that you are in a different state or country. In addition, it is a lot easier to copy and paste details such as domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party on the telephone. The live chat is also a considerably faster option to contact your hosting provider's support crew in comparison to using a ticketing system. What's more, when some problem requires some more time to be taken care of, you're able to do something else entirely while you wait for support on the live chat, so that you won't lose time - something that's not possible if you are on the phone.
Live Chat Support in Cloud Hosting
Along with the phone and ticket support, our company provides live chat support too. You'll be able to get in touch with us every single day, including holidays and weekends, and we can give you more details about the cloud hosting that we offer if you are not a customer yet, or about general and billing questions in case you already have a user profile. Although for solely technical matters you'll have to open a trouble ticket to the technical support, as such issues will need more time to be resolved, you can still contact us through our live chat for some tech info. For instance, we can help you set up an email address in your e-mail client or troubleshoot a number of problems, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk with a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we supply with our semi-dedicated servers, you can find the the right answers for any questions you may have or get a lot of problems dealt with rapidly. The chat service is online every day, so you will be able to get in touch with an agent even on weekends and holidays. In case you're not sure which package would be better for your websites or if our hi-tech cloud hosting platform covers some system requirements, you may come on the live chat before buying anything. In case you're an existing customer, you'll be able to receive more information about account settings, billing issues and a variety of common tech problems you may experience, for example when you cannot set up an e-mail account in a client on your computer system. The live chat can save you lots of time regardless where you are or when you get in touch with us.