If you have ordered a hosting plan and you’ve got some inquiries with regard to a specific function/feature, or in case you have stumbled upon some predicament and you need help, you should be able to contact the respective customer care staff. All web hosting providers use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, because the best way to solve a problem most often is to use a ticket. This mode of communication renders the responses sent by both parties easy to follow and permits the tech support engineers to escalate the problem in case, for example, an administrator must interfere. In the general case, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you will need to have at least 2 separate accounts to contact the client service team and to actually manage the hosting space. Constantly switching from one account to the other may be a burden, not to mention the fact that it requires quite a bit of time for most web hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting come bundled with an integrated ticketing system, which is part of our custom-created Hepsia hosting Control Panel. In contrast to other similar tools, Hepsia will permit you to manage everything connected with the web hosting service itself in one and the same location – invoices, website files, emails, support tickets, etc., avoiding the necessity to use different interfaces. If you’ve got any technical or pre-sales questions or any problems, you can send a ticket with several clicks without ever signing out of your hosting Control Panel. During the process, you may select a category and our system will present you with a number of informational articles, which will supply you with more info and which may help you solve any specific issue even before you actually send a ticket. We guarantee a response time of no more than 60 minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was designed with one idea in mind – that you should be able to manage everything connected with your semi-dedicated server account in one single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or stumble upon a challenge, you can get in touch with our client service team representatives momentarily without needing to sign in to a different interface. You can search through your files or check different settings within your account while opening a new ticket or reading the answer to an older one. In case you have multiple tickets and you’d like to track down a specific one, you can resort to the clever search functionality, which is available in the Help section of the Control Panel. We will make sure you get a response in less than an hour irrespective of the nature of your query or problem.